Resources
Required reading Become a better listener: Active listening (Grohol, 2016) Additional reading Chapter 5: NVC & motivational interviewing in coaching (Moore et al., 2009, pp.…
Required reading Become a better listener: Active listening (Grohol, 2016) Additional reading Chapter 5: NVC & motivational interviewing in coaching (Moore et al., 2009, pp.…
Learning outcomes State the role of reflections in effective communication Apply different types of reflections relevant to specific interactions Presentation Presented by Simon Matthews,…
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