Terms and conditions

Administration Fee Explained

At ASLM, our commitment is to provide high-quality services and events. To support this, we include a non-refundable administration fee in the price of all our services. This fee covers the operational costs involved in developing, organising, and managing these offerings. It ensures we can continue to provide you with the best possible experience.

Key Points of the Administration Fee:

• Amount: The fee is $55 per transaction. This applies to each membership sign-up, event registration, or online course enrolment.
• Inclusion in Price: The administration fee is already included in the listed price of each service.
• GST Included: All fees mentioned, including the administration fee, include GST. There are no additional charges.
• Service Specifics: While the fee is standard, any variations for specific services will be clearly stated on the respective product page on our website.

For more information or clarification, please feel free to reach out to us at info@lifestylemedicine.org.au.

We understand that circumstances can change, and we aim to apply a fair and transparent approach to refunds while recognising the value of course content once it has been accessed.

Can I get a refund if I change my mind?

If you have enrolled but have not yet accessed any course content and the cohort has not started, you may request a refund. A $300 administrative fee (plus GST) applies to cover enrolment and processing costs.

What happens if I have already started the course?

Once you have accessed course content, refunds are based on the stage of learning reached.

The course is structured into three progressive stages, and each stage represents a portion of the overall learning experience:

• Stage 1 accessed: You may be eligible for a 50% refund (less $300 admin fee)
• Stage 2 accessed: You may be eligible for a 25% refund (less $300 admin fee)
• Stage 3 accessed: No refunds are available once this stage has been completed or accessed

A stage is considered accessed once any content within that stage has been opened on the learning platform.

Why are refunds reduced after course access begins?

The Accreditation in Lifestyle Medicine is delivered as a structured, staged program. Each stage represents a significant component of the overall learning experience. Refunds are adjusted to reflect the proportion of content already accessed and the associated delivery costs.

How are refunds calculated?

Refunds are based on the actual course fee paid (including any member pricing or promotional discounts), minus a fixed $300 administrative fee.

Does this comply with Australian Consumer Law?

Yes. Nothing in this policy limits your rights under the Australian Consumer Law. If there is an issue with course delivery or access, we will always work with you to provide a suitable resolution in line with legal requirements.

Can I transfer my enrolment instead of requesting a refund?

Enrolments are generally non-transferable. However, in exceptional circumstances, transfer requests may be considered on a case-by-case basis at ASLM’s discretion.

Cancellation Fee Policy

Our cancellation fee is in place to cover the costs incurred by ASLM when a service you’ve purchased is cancelled close to the delivery date. This fee is in addition to any administration fees and is necessary due to commitments we have made to third parties, such as booking venues for conferences or workshops. It also compensates for opportunity costs, like the lost chance to fill the spot through marketing if there’s insufficient time to do so.

Fee Structure:

The cancellation fee varies based on the service type and the timing of the cancellation. Specific details are usually provided on the product page for each service on our website. Below is a general outline of our fee structure:

For In-Person Services (Workshops, Conferences, Seminars, Exams):

• 30 Days Notice: If you cancel within 30 days of the event, the fee is $55 per registered day. For instance, a three-day conference would incur a maximum fee of $165.
• 7 Days Notice: If you cancel within 7 days of the event, the fee increases to $110 per registered day. For a three-day conference, this would mean a maximum fee of $330.

For Electronic Services (Membership, Online Learning):

• With a Defined Delivery Date: For services like online courses starting on a specific date, there is no cancellation fee until 7 days before the start date. If cancelled within this 7-day window, the fee is $55 per transaction or registration.
• Immediate Online Delivery: For services that are delivered immediately online, there is no cancellation fee.

We understand that plans can change, and we aim to be as fair as possible while also respecting the commitments we make to provide these services. If you have any questions or need to discuss a specific cancellation, please don’t hesitate to contact us at info@lifestylemedicine.org.au.

There may be occasions where delivery of a service like a conference or workshop must be postponed, for example due to circumstances not within our control, in which case your registration will be transferred to the postponed event.

Important Information Regarding Face-to-Face Event Attendance

When you register for an in-person event like a workshop or conference, it’s important to understand the associated risks, especially regarding travel and accommodation arrangements. By choosing to attend, you acknowledge that the event may face changes in dates or location, and any travel or accommodation choices you make are at your own risk. ASLM is not responsible for reimbursing these expenses.

Recommendations for Travel and Accommodation:

• We strongly advise booking travel and accommodation options that are refundable or can be transferred, at least until 30 days before the event. This approach offers more flexibility in case of any unforeseen changes.
• ASLM is committed to making decisions about event reconfiguration, cancellation, or postponement at least 30 days prior to the event. This is to give you ample time to adjust your plans accordingly.

Your Responsibility:

• We understand the appeal of non-refundable airfares or accommodation for their cost savings. However, please be aware that choosing such options is at your discretion, and ASLM cannot be held accountable for any costs or changes needed for these arrangements.

By planning ahead and considering flexible options, you can better adapt to any changes while minimising potential inconveniences.

We understand that in order to attend a face to face event, you may need to take time off work and may incur loss of earnings by doing so.

You understand that this is outside of our control and is your undertaking alone.

Where we are not able to deliver a service as planned or as advertised, we will make every effort to redevelop and/or reconfigure the service to be delivered in an alternate and/or reconfigured format, whether the same or different location and dates, including online delivery, in fulfilment of our commitment to you.

Unless we have been shown to be negligent in our duty causing loss or harm, our potential liability to you is limited to the price you have paid us for the service in question.

• On becoming a member or renewing a membership, you are given immediate access to the member resources in your account on the website, including the ability to download and store materials, to communicate with other members and to view member only content, membership is taken as delivered on the date of joining and is therefore non-refundable for the current year.
• In the event of future years paid in advance, a refund less the administration fee will be made.