Lesson Tag: Communication Matters

Positive emotions increase life satisfaction by building resilience. Positivity creates a psychological chain reaction that broadens your thinking, builds resources and improves health. Positivity can have a time perspective. A positive past can include gratitude, forgiveness or learning from experience (positive/negative). A positive present can consist of appreciation for the present moment, fully engaging in […]

“We think we listen, but very rarely do we listen with real understanding, true empathy. Yet listening, of this very special kind, is one of the most potent forces for change that I know” – Carl Rogers

At the start of each conversation set an intention for the time you are going to spend together. Name the goal of the conversation, connect to a purpose. Approach each conversation with curiosity and a sense of adventure.

“Human beings, who are almost unique in having the ability to learn from the experience of others, are also remarkable for their apparent disinclination to do so.” – Douglas Adams We dislike being told what to do. A useful structure to provide information is to explore & ask, offer, confirm understanding Explore the person’s current knowledge Ask what information or advice would […]

“The most important thing in communication is to hear what isn’t being said.” – Peter F Drucker A large part of communication is non-verbal and include facial expressions, body movements and gestures, eye behaviours and vocal behaviours.